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DURHAM, N.C. (WNCN) – When you call 911 in Durham, there’s a chance there won’t be enough operators at the Durham Emergency Communications Center (DECC) to answer your call.
When no one answers a call within 30 seconds, it is routed to Raleigh-Wake 911. An average of 1,900 calls are forwarded from Durham every month.
The DECC has faced facing a shortage of 911 operators since December. Now, during some shifts, there are only two people answering calls at a time. Currently, the DECC has 26 vacant 911 operator positions out of 64, which means 41 percent of the positions are vacant…
