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FOR A VARIETY OF REASONS, HAVING TO DO WITH JOB CONTENT AND JOB STRUCTURE, THE POSITION OF 9-1-1 DISPATCHER IS HIGHLY STRESSFUL AND REQUIRES A UNIQUE SET OF CHARACTERISTICS OR TRAITS TO ENABLE THE INDIVIDUALTO SUCCESSFULLY PERFORM THE REQUIREMENTS OF THE JOB AND DESIRE TO REMAIN IN THEJOB.
A 9-1-1 DISPATCHER MUST POSSESS THE ABILITY TO EFFECTIVELY DETACH FROM THE CALLERS’ EMOTIONS, THE ABILITIES TO QUICKLY SELECTAN APPROPRIATE COURSE OF ACTION, THE ABILITY TO EFFECTIVELY PRIORITIZE DUTIES,AND REMAIN CALM ALWAYS.
A 9-1-1 DISPATCHER MUST BE ABLE TO PROJECT THIS CALMNESS ALWAYS, BY TELEPHONE TO 9-1-1 CALLERS, BY RADIO TO UNITS IN THE FIELD, AND TO OTHER DISPATCHERS WITHIN THE FACILITY…
