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A recent report shows Utah’s largest 911 dispatch system is still falling behind when it comes to response time.
This latest report is a follow-up to an audit that was released in August, and that one showed there were serious problems with the 911 response times for Valley Emergency Communications Center or VECC.
That report also found that thousands of callers every year waited more than a minute to report their emergency. In 2019 alone, 17,562 people calling 911 waited more than one minute before someone answered their call.
911 dispatch standards require fast response
National standards dictate that dispatchers should answer 90% of their calls within 15 seconds and 95% of their calls within 20 seconds. In other words, the guidelines say no one should sit on hold in an emergency, when seconds matter…
