San Antonio 9-1-1 dispatchers are using 9-1-1 video calls to help cut down on unnecessary ambulance runs.
According to WOAI-TV, the new system works like this: Callers who don’t appear to be in a life-threatening situation are transferred to a special clinical dispatcher. That dispatcher then sends the patient a link for a smart phone app called Good Sam, and both sides are able to talk via a video connection.
Along with the allowing the dispatcher to observe the patient’s appearance and condition, the app also provides vital medical information.
“It’s able to check your respiration, your O2 saturation and your pulse, so that gives us a small view of what we’re looking at with you,” San Antonio paramedic and clinical dispatcher Art Salazar told WOAI… READ MORE
