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Tuolumne County Sheriff’s Lead Dispatcher Amanda Hart said the first responsibility of a dispatcher responding to an emergency call was to be professional and compassionate, even when facing danger, trauma or uncertainty.
“Obviously, calls are going to affect us in different ways and, based on your own personal situation, some calls may affect you more than others, but our job is to stay calm in the chaos,” said Hart, who has been a dispatcher for 11 years at the Sheriff’s Office. “We handle the call first, and obviously we’re a really tight-knit group, so we rely on each other for support. First and foremost, my job is to take care of the public and our deputies and medics first.” …
