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FRESNO, Calif. (KFSN) — Dispatchers answer the calls no one wants to make. Life-changing trauma is often on the other end of the line.

“A lot of the times they call in and we are their last resort, they don’t know who to call,” says Elaura Castro. Day in and day out, Castro and her coworkers answer countless calls at the communications center, located inside the Fresno County Sheriff’s Department…