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Without a doubt, 2020 was filled with challenge and controversy throughout. From civil unrest, political divide and a global pandemic, it was an unprecedented and turbulent year.
The City of Santa Clara’s Communications Center also faced the departure of the Communications Center Operations Manager. With no immediate replacements, there was an urgent need for an interim solution to maintain operations and support staff. The Center’s five Senior Public Safety Dispatchers (Naomi Dale, Troy Morgan, Leslie Loretto, Kristen Moye, and Logan Clevenger) took the helm, expanded their supervisory duties and control room responsibilities…
