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“Our new 311 program will allow Santa Monicans to access information they need about City services quickly, in multiple languages, and via phone, email, web, and mobile devices,” said Interim City Manager Lane Dilg. “This is a big milestone as we enhance citywide customer service and build trust between our community and their local government. We’re here for you at santamonica.gov/311.”
311 is only for requests that do not require fire or police personnel dispatch (both emergency and non-emergency). If you need to report an emergency, please continue to call 9-1-1, and for non-emergency dispatch, please call (310) 458-8491. The following are some the most common reasons that community members should contact the City’s 311 system…
