KANSAS CITY, MO (KCTV) — When you call 9-1-1, you expect to be able to talk with some immediately, But if you live in Kansas City, be prepared to sit on hold and wait.

You’ll likely hear a recorded message before you get a dispatcher.

One Kansas City family we talked to were stunned to get a recorded message when they called 9-1-1 seeking help for a child who suddenly went unconscious and started having seizures… READ MORE