WILMINGTON — The Wilmington Public Safety Dispatch Center operated out of the Massachusetts State 911 Department’s mobile PSAP while their operations room received renovations starting Jan. 21. This allowed the center to continue directing 911 calls as normal with no noticeable change to Wilmington callers and residents.
PSAP stands for public safety answering point and refers to the work of dispatch centers everywhere. Dispatch Supervisor Corey Swift described the mobile PSAP as a “call center on wheels” — a truck that sat in the parking lot of the public safety building. Swift said that this is the first time in his 10 years they’ve had a need to utilize this service… READ MORE
