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ST. PAUL —The Minnesota Department of Public Safety Emergency Communication Networks division (DPS-ECN) is learning more about the incident that affected 911 service for residents in eight southeastern Minnesota counties on Monday, Jan. 11.
People in Dodge, Freeborn, Mower, Olmsted, Rice, Steele, Wabasha and Winona counties experienced issues when attempting to call 911 between 12:56 p.m. and 8:08 p.m. Monday. Callers could speak to a dispatcher and heard the dispatcher speak, but the dispatcher could not hear the caller.
To work around this issue, the PSAPs (public safety answering points), or 911 dispatch centers, used caller information from their display screens to contact each caller using their administrative lines. In addition, PSAPs encouraged people who needed help to use their 10-digit, 24-hour, non-emergency numbers until service was restored. Text-to-911 service was also operational at that time…
