“Text to speech” feature has improved fire, medical response times, 911 director says (KY)

The computer dispatch function launched by Owensboro-Daviess County 911 early last year has helped fire and medical responders respond to scenes more quickly, dispatch center Director Paul Nave said this week.

In February, the dispatch center implemented its text to speech dispatch system. When a call is received, the dispatcher will enter the address, type of call and call code, and the computer will send the alert to first responders…