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FRESNO, Calif. — It’s the calls for help when a child is drowning that stay with Matt Mendes, a Fresno County Sheriff’s Office 911 dispatcher who has worked his way up to supervisor.
Dispatchers rarely get closure after sending an officer to a scene, he said.
“We have to hear the screams and the cries for help. We have to make up the scenarios in our heads,” Mendes said. “I do think that we have it tough. We may not see the bodies, but we still have to hear it.”
