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As National Public Safety Telecommunicators Week comes to a close, I find myself thinking less about the spotlight and more about the people behind it.
This week each year gives us the opportunity to pause and recognize a profession that is absolutely essential to public safety, yet so often works quietly in the background. It gives us a chance to celebrate the men and women who answer the phone in moments of fear, confusion, pain, and uncertainty. It gives us a chance to remind our communities that before help arrives on scene, before a siren is heard, before lights come into view, there is a voice on the other end of the line working to bring calm to chaos. That voice belongs to a 911 Communications Specialist in Marshall County. That voice belongs to a 911 Telecommunicator. And while this week is important, what matters even more is what these professionals do every single day long after the week is over.
