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By Arielle Roth, Assistant Secretary of Commerce for Communications
During National Public Safety Telecommunicators Week (April 12 to 18), we recognize the dedicated professionals who answer 9-1-1 calls and coordinate lifesaving responses every hour of every day. They are the backbone of our nation’s emergency response system.
To mark the week, and see this work firsthand, I toured the Fairfax County, Virginia, Department of Public Safety Communications (DPSC), where we saw how AI tools are helping triage non-emergency calls—which make up about half of the center’s total call volume—reducing hold times and allowing telecommunicators to focus on the most urgent situations.
