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When an emergency strikes and time is of the essence, Waukesha County’s residents and visitors call or text 9-1-1 to connect with the Waukesha County Communications Center (WCC), where more than 40 everyday heroes dispatch first responders and coordinate radio communications for 19 police departments and 19 fire departments. This fall, WCC was featured in a major network television documentary series that captures how dispatchers calmly reassure and guide callers while simultaneously sharing information with and coordinating support from first responders rushing to the scene…
