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In emergency response, the heroes are often pictured on the front lines: the police officer arriving at a chaotic scene or the firefighter rushing into a burning building. Yet, historically, the very first “first responder” has been the calm voice on the other end of a 911 call — the dispatcher. The immense value of these communication experts can go underappreciated, and their critical role in the outcome of an incident may be overlooked. Now, innovative technologies like Drone as First Responder (DFR) are not only revolutionizing emergency response but also breaking down long-standing silos between dispatch and field operations, forging a stronger, more unified force.
