Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness.
Public safety answering points (PSAPs), which more commonly are known as 9-1-1 dispatch centers, often are the first contact for someone who is in need. Occasionally, the hard-working PSAP call-takers are overlooked, but their professionalism, efficiency and dedication can set the tone for the entire emergency. Therefore, they are a crucial component to the fire and emergency service response model.
