Dispatchers often are the under recognized members of an emergency response team, working behind the scenes, gathering essential information from often frantic callers and relaying that critical information to first responders.
According to 911dispatcheredu.org, dispatchers need to have the ability to take control of situations that may be chaotic, heart-wrenching, stressful, confusing and frenzied. It also says they must be organized, adept at multi-tasking, level-headed and trustworthy… READ MORE
