By Jennifer McIntyre, 9-1-1/Emergency Communications Subject Matter Expert, First Responder Network Authority
When a person calls 9-1-1 to report an emergency, they rely on Public Safety Answering Points (PSAPs) to answer the call every time, without fail. They expect that the call will reach someone who can quickly and efficiently send help to the right place. Lives depend on emergency telecommunicators being there, ready to take the call.
