By Zenji Nakazawa | Acting Chief, Public Safety and Homeland Security Bureau
Could you talk a distraught parent through delivering their baby and clamping the umbilical cord? What about guiding a lost, elderly person battling dementia and paranoia, along with her six-year-old grandson, out of the woods to safety? Now, imagine doing all of this over the phone, where every decision can mean the difference between life and death. This is just a glimpse into the extraordinary challenges our nation’s dedicated 911 telecommunicators face on any given workday.
During this year’s National Public Safety Telecommunicators Week, I want to take a moment to recognize and celebrate our incredible 911 telecommunicators across the nation.
