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So, what can we expect for the emergency dispatch system’s continued development? Its next evolution will be the ability to connect via FaceTime and similar social media live video feeds. Callers will soon be able to inform dispatch centers by giving dispatchers access to their cell phones, thus letting them see emergencies in real time.
How will real-time video change the ways calls to the police are received and dispatched? Will callers consent to that use, or will it be yet another good idea that never reaches its potential?