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When you mention the numbers 9-1-1, people immediately think of quickly reporting an emergency or of the response system that’s involved. The term itself has entered our vocabulary as a synonym for speed.
If you ask the same people to describe where they believe that their 9-1-1 call is answered, some would envision talking directly to those who would come to their aid, and others would see the 9-1-1 center for what it typically is—a room that’s…
