CANANDAIGUA N.Y. (WHEC) – A new potentially life-saving tool is at the fingertips of first responders in Ontario County.

As part of an upgrade to its phone system, emergency coordinators at the county’s 9-1-1 center are using a program called “Rapid SOS”, which uses GPS technology in smartphones to speed up response times.

Senior Communications Officer Jeff Edwards says the center takes hundreds of 9-1-1… READ MORE