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WINNESHIEK COUNTY, Iowa (KWWL) – When you dial 911 in an emergency, the voice of the dispatcher is the first you hear. While their police, fire and EMS counterparts are considered first responders in the state of Iowa, emergency dispatchers are not.
Emergency dispatchers are tasked with life-saving duties like coaching people through medical emergencies and keeping them calm, however Iowa equates that work to a clerk filing papers.
“They’re classified as clerical. That is simply not the case…
