One of the trending topics in the public safety world is the movement to reclassify individuals who answer the 911 calls and then dispatch the appropriate public safety assets from that of clerical workers to first responders.
I agree that it is a long overdue action that would provide public recognition for the critical services provided by public safety telecommunicators (aka dispatchers). But a change in job classification is just the tip of the iceberg when discussing the staffing for public safety answering point (PSAPs) and public safety dispatching operations… READ MORE
