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Omaha, NE — They’re the voice that could be your lifeline on the worst day of your life. 911 dispatchers are calm. They’re quick thinking. And they’re stressed. Really stressed. The phone rings and right away someone is crying for help. Michelle Hatch can hear this 100, 200, even 300 times in an eight-hour shift.
Hatch says, “Some days you go home, and you say, ‘you know, I helped…
