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ALBUQUERQUE, N.M.– Operators at the Bernalillo County Emergency Communications Department are working around the clock, even on the holidays.
They’re the unsung heroes behind every phone call.
“It can be extremely stressful at times. We work extreme amount of hours,” said Ketih Carnes, a dispatcher.
Right now, the department is understaffed. A fully staff team would be about 30…
