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A 911 dispatcher in Arkansas who was criticized for being callous when she told a drowning woman to “shut up” just before she died, was not negligent in carrying out her duties, an investigation has found.

There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters.

Stevens had been delivering newspapers in the early hours of August 24 when she got caught up…