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CHARLESTON, W.Va (WCHS / WVAH) — In October, Kanawha County Metro 911 became the first organization in the state to recognize their dispatchers as first responders.

Metro 911 dispatchers say they take anywhere from 1200 to 1500 calls a day. Training coordinator, Derek Johnson, said they do so much more than just answer calls.

“If there is an emergency in the county, it starts here. They’re the ones…