WAUWATOSA — The Wauwatosa Dispatch Center is utilizing new technology, allowing them to be more efficient and effective in responding to emergency calls.
The system is called Emergency
Medical Dispatching (EMD). It’s software used in both Milwaukee and West
Allis. When calls come in, dispatchers go through a list of protocols
to get valuable information so they can help save lives over the phone.
“Potentially, a minute into your call, we could be starting the procedure of getting hands on chest,” Tami Engelken, Dispatch Supervisor said. “Before, our city had an amazing response time and still has an amazing response time but I’m narrowing those minutes down and adding to minutes to hands on chest and you’re saving that person.”
