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Three weeks after NBC 5 Investigates first exposed a controversial 911 call for help — in which a man was delayed in having dispatchers send an ambulance for nearly ten minutes — the City of Chicago now says “more should have been done,” to help him, and says it’s now making changes in its Office of Emergency Management and Communications as a direct result of NBC 5’s investigation.

While an OEMC spokesperson says the office has “reprimanded” two dispatchers and issued some new guidelines, no one from OEMC is willing, yet, to go on camera to answer NBC 5’s most basic question:

Early in the morning of Oct. 2, Raible – of Bangor, Pennsylvania — was on a business trip in Chicago, alone in his room at a Gold Coast hotel, when he ….