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The 9-1-1 system –life-critical to all citizens – has remained essentially the same over the last 50 years. Over the last decade, public safety and geographic information systems (GIS) professionals have heard about an overhaul to the 9-1-1 infrastructure. The overhaul not only includes hardware and software, but a complete change in the call-routing process which relies solely on geospatial data. In most 9-1-1 systems today, GIS has a passive or referential role in public safety and computer-aided dispatch (CAD) systems. In the Next Generation 9-1-1 (NG9-1-1) environment…
