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LEWIS, N.Y. —
Helping the public by answering the phone is what Michelle Maddox does as a New York State Police communications specialist.
“We have to handle incoming calls. Sometimes they are crisis calls,” Maddox said.
These men and women keep tense situations calm giving responding officials time to get to areas across the North Country.
“We are kind of a liaison between the public and the troopers in order to facilitate their work out on the road…
