HANOVER TOWNSHIP, Pa. — Luzerne County’s 911 system had a programming glitch that left at least one caller stuck on hold during an emergency call. The county found the problem while looking into a report Monday from Newswatch 16.

Colleen Engler from Dallas called 911 Saturday when a relative with a heart condition got dizzy and had symptoms similar to a stroke.

County officials said Friday they found a programming error… READ MORE