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NORFOLK, Va. — When you call 9-1-1, you don’t think twice about whether someone will quickly answer on the other end. It’s supposed to be a given.
In some Hampton Roads cities, though, it’s not. The line might ring and ring, or even go to a hold message, delaying how quickly you’re helped.
13News Now reporter Madeline Schmitt sat down with city leaders in Norfolk and Virginia Beach to learn more about a critical dispatcher…
