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KALAMAZOO, Mich. — 911 dispatch centers across the country are understaffed, face high burnout rates among dispatchers, and dispatchers can experience post-traumatic stress disorder, according to the National Emergency Number Association, which makes hiring a challenge.
The Kalamazoo County Consolidated Dispatch Authority has shortage of 16 employees, according to executive director Jeff Troyer. The dispatch authority combined five 911 dispatch…
