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When the first calls about a shooting at the Greenwood Park Mall came into the Johnson County Emergency Communications Center on Sunday, dispatchers were only just beginning their shift.
The B-shift, which is typically from 5:30 p.m. to 5:30 a.m., started as it typically does. Philip Hayes, B-shift night supervisor, came in early, around 4:40 p.m. as he usually does. Hayes, who’s worked for 911 on and off since 2010, relieved the other shift supervisor. The two exchanged notes and then Hayes sat down, logged into his station and set the schedule for the night.
