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RICHMOND, Va. (WRIC) — The Richmond Emergency Communications Department takes hundreds of 911 calls from around the city each day. On Wednesday, 8News got a behind the scenes look as trainees go through a 10-week academy to become 911 dispatchers.
The department takes more than 1,200 emergency calls every day and nearly 450,000 calls a year. The trainees remained cool, calm and collected while taking their first real emergency calls.
Emergency communications officers, more commonly known….
