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The director of Lexington’s enhanced 911 emergency call program outlined staffing issues to a city council committee this week. Emergency calls for help have increased significantly over the past two decades.
Enhanced 911 Director Robert Stack said there are currently 10 vacancies in a 75 person department. Dspite the staffing issues, he noted more than 98% of emergency calls are answered within ten seconds. But Stack said growing cell phone usage is creating challenges.
“Lexington’s population grew 23% in the last 21 years. Our calls to 911 grew 55.3%. But, ….
