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FAYETTEVILLE, Ark. (KFSM) — During an emergency you dial 911, but before law enforcement shows up you are connected to the voice behind the badge, a dispatcher.

We wanted to know what dispatchers go through every day in the often time-stressful job, so we’re taking an inside look at the Fayetteville Police Department Central Dispatch Center

When Heather Gilbert goes to work every day she never knows what to expect.

Gilbert says things like severe weather or staffing can impact day-to-day activities. She says it can be stressful but keeping calm is key.

“Making sure that you stay cool under whatever ….