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There are different protocols a 911 operator must follow in order to handle each call properly.
Normally, when a person calls the emergency number, the operator or call taker will say, “911 what’s your emergency?”
A concerned citizen reached out to the Tahlequah Daily Press and asked why callers don’t get to speak to 911 directly. They said they called and got asked “fire, ambulance, or police,” and they had to explain the situation and were placed on hold.
