AUSTIN (KXAN) — Some Austinites are already getting put on hold when dialing 911, data shows, and a manager inside the emergency communications center said the problem could quickly get worse.
“Our calls are holding a lot longer on 911 and a lot of that has to do with the pay,” said Assistant Manager Mayra Toro.
The city announced new wages for emergency telecommunicators this month after a third party completed a salary analysis. It resulted it 90% of employees getting raises. A breakdown of raises, as the city’s Human Resources department told us, is below… READ MORE
