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When Amanda Bryans figured out that her husband was having a stroke, she immediately called 911. But instead of speaking to someone, she heard something that “sounded like a fax tone,” the Wheaton resident posted April 18 on the neighborhood platform Nextdoor.
“I hung up and my phone rang with a message to push 1 if I had an emergency. I pushed 1 and got cut off,” Bryans wrote. “I repeated this whole sequence this until on the 4th try, I was connected to a 911 operator. The ambulance arrived shortly thereafter. The whole thing was unnerving but delayed he’ll only by 3-4 minutes. I guess the message is that if you need help, you may need to repeat 911 call until you get through…
