Read Full Article | View Source
Emergency crews were delayed responding to a large apartment fire last month in Far Northeast Dallas because of a high call volume and the 911 dispatcher mislabeling the call, according to a city memo.
Why it matters: Dallas has struggled to fix its 911 call center for years, and delays can mean life or death in emergency situations.
Driving the news: It took six minutes to assign a crew to respond to a blaze in April and nine minutes total for firefighters to arrive at a Forest Lane apartment complex where 24 units were destroyed and 100 people were displaced, WFAA reported.
- “This should raise some serious questions amongst members of the department and the public as to why this happened. Every minute of delay, the fire doubles in size,” Dallas Fire Fighters Association President Jim McDade told WFAA…
