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On any given day, dispatchers in Broome County are taking in upwards of 1,600 calls. It’s a task they’ve grown used to handling.
“At times, the phone’s ringing, a different call is coming in every 30 seconds, every 45 seconds. There are times where we’re running out of ambulances,” said Broome County Communications Supervisor Michael Ballard.
While dispatchers have grown used to working long hours, that’s about to change.
