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It takes a calm person to work in a 911 dispatch center.
The people who call for help are often distressed and can become demanding and abusive when they think the dispatcher is asking too many questions and not sending help quickly enough.
But dispatchers like Jennifer Tharp must stay calm, collect information the first responders need to help the caller, and give concise instructions on how to perform cardiopulmonary resuscitation or other lifesaving techniques, even when someone is hysterical or berating them…
