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As National Public Safety Telecommunicators Week wraps up, WXII 12 News wanted to learn more about a day in the life of this profession at the Forsyth County Sheriff’s Office. Behind every 9-1-1 call is a team of telecommunicators who work around the clock to help callers and law enforcement try to best handle oftentimes challenging situations. At FSCO, calls come in both on the admin line and 9-1-1. If the call deals with law enforcement, it’s then transferred over to FCSO. James Nelson is the Shift Supervisor for Communications at the sheriff’s department…
