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When a 911 call is placed, the odds are good that it is one of the most — if not the most — traumatic days of the caller’s life.
It is a reality that is not lost on the person on the other end of the phone in the dispatch room, who may be dealing with a caller who is just a little worked up, or who is yelling and screaming.
The crucial role that dispatchers play in law enforcement is celebrated every year during the second week of April, which is National Public Safety Telecommunicators Week…
