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This week is National Public Safety Telecommunications Week, recognizing dispatchers for their work behind the scenes, but the function they play can vary by which department they fall under.
The St. Joseph Telecommunications Operators Center dispatches for St. Joseph fire and police departments, as well as the sheriff’s office, while Buchanan County EMS and Missouri State Highway Patrol each have their own dispatchers.
The different departments are in constant collaboration, which increases the importance of effective communication. The process often starts with the communication center and will be transferred to one of the other areas, said Melody Reese, a Buchanan County emergency medical dispatcher…
